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Course Features

Lectures 8
Quizzes 1
Duration 1 Year
Skill Level Beginner
Students 50
Certificate Yes
Assessments Yes

Course Name:Diploma In Front Office Operations (DFOO)

Duration:1 Year

The Front Office Department is headed by Front Office Manager. The Front Office Manager is responsible for coordinating activities, supervising the subordinates, hiring and training, preparing the budget for front office department, performance evaluation of employees and makes sure that all the complaints are addressed. The Assistant Front Office Manager is responsible for scheduling the shifts of employees, payroll, monitor salaries, room deposits, refunds, etc. The Front Desk representative should be well aware with the policies and prices (tariff) of the services provided and must be prompt to answer queries. He/she is responsible for the bookings, assignment of rooms, maintaining guest records, etc. Night auditor is responsible for book keeping, day-to-day account management, data entry and updation. The cashier is responsible for collecting payments, bill generation and maintaining balances

Course Description

  • The Front Office Department is headed by Front Office Manager. The Front Office Manager is responsible for coordinating activities, supervising the subordinates, hiring and training, preparing the budget for front office department, performance evaluation of employees and makes sure that all the complaints are addressed.
  • The Assistant Front Office Manager is responsible for scheduling the shifts of employees, payroll, monitor salaries, room deposits, refunds, etc.
  • The Front Desk representative should be well aware with the policies and prices (tariff) of the services provided and must be prompt to answer queries. He/she is responsible for the bookings, assignment of rooms, maintaining guest records, etc.

Eligibility

Candidates who have appeared/passed 10th examination of CBSE,ICSE or equivalent accreditation.

Documents Requirement

At the time of admission following documents to be submitted:
  • 01Passport size Photo (at least 6)
  • 02Attested photocopy of Birth Certificate
  • 03Mark Sheets & Passing Certificate of Class XII
  • 04Address Proof (Aadhar Card)
  • 05Medical Fitness Certificate
  • 06Character Certificate (Attest with Gazetted Officer, MLA & Counsellor)